Terms & Conditions
1. Scope
These Terms & Conditions apply to translation, interpreting, proofreading and editing services provided by Veronika Leitner, Bridge Translations.
They apply to contracts with private clients (consumers) as well as businesses and institutions, unless otherwise agreed.
Individual agreements made with the client take precedence over these Terms & Conditions.
2. Enquiries and Conclusion of Contract
Information provided on this website regarding services and prices does not constitute a binding offer.
Enquiries made via the website, by email or by telephone are non-binding.
A contract is concluded only when an individual offer is accepted by the client or when I expressly confirm the assignment.
The scope of the service, language combination, deadline or date of the assignment, price and any other relevant conditions are determined by the individual agreement.
3. Client Cooperation
The client shall provide all documents, information and instructions necessary for the proper performance of the assignment in good time.
This includes, in particular, information concerning the intended purpose and target audience of a translation and, where relevant, terminology requirements, reference material or preparatory documents for an interpreting assignment.
I am not responsible for delays or deficiencies resulting from incomplete, incorrect or late information or documents provided by the client.
4. Translation Services
Translations are produced carefully and professionally in accordance with the agreed purpose of the assignment.
The client shall inform me before the assignment begins of any particular terminology requirements, formatting requirements or other specifications relevant to the translation.
Where no specific requirements have been agreed, the translation will be produced in accordance with appropriate professional and linguistic standards.
5. Certified Translations
Certified translations are prepared in accordance with the requirements applicable to my professional status in Germany.
Whether a certified translation is accepted by a particular authority, court, institution or other recipient, especially outside Germany, may depend on that recipient's own requirements.
Unless expressly agreed otherwise, I therefore cannot guarantee acceptance by a particular recipient.
Clients are advised to clarify any specific formal requirements with the relevant recipient before placing the order.
6. Interpreting Services
The scope of an interpreting assignment is determined by the individual agreement, including, in particular, the location or mode of interpreting, date and time, language combination and agreed remuneration.
The client shall provide any information and preparatory material necessary for the assignment in good time.
Changes to the agreed assignment and additional waiting, interpreting or travel time may be charged separately where this has been agreed or follows from the applicable statutory provisions.
Any recording, transmission or other use of the interpreting service beyond the agreed purpose, in particular by means of audio or video recording, streaming or publication, requires prior agreement.
7. Deadlines and Force Majeure
Agreed deadlines and dates are binding where they have been expressly confirmed as such.
If performance is prevented or significantly impeded by circumstances beyond my reasonable control, including technical failures, illness, disruption to transport or other cases of force majeure, I will inform the client as soon as reasonably possible.
Statutory rights of the client remain unaffected.
8. Fees and Payment
The fee is determined by the individual offer or agreement.
Unless otherwise agreed, payment is due after the service has been provided and the invoice has been received.
As a small business within the meaning of Section 19 of the German VAT Act (Umsatzsteuergesetz – UStG), I apply the VAT exemption for small businesses. VAT is therefore not shown separately on invoices.
Additional costs, such as postage, travel or other expenses, will be charged only where agreed or otherwise legally payable.
9. Defects and Corrections
The client should notify me of any alleged defect as soon as reasonably possible and describe it sufficiently precisely to allow it to be assessed.
Where a service is defective and the statutory requirements are met, I am entitled to remedy the defect within a reasonable period.
The client's statutory rights in respect of defects remain unaffected.
10. Liability
I am liable without limitation for damage resulting from injury to life, body or health, as well as for damage caused intentionally or through gross negligence.
In cases of slight negligence, I am liable only for breach of an essential contractual obligation, i.e. an obligation whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the client may regularly rely.
In such cases, liability is limited, to the extent permitted by law, to the foreseeable damage typical for this type of contract.
Mandatory statutory liability remains unaffected.
11. Confidentiality and Data Protection
Documents and information provided to me in connection with an assignment are treated confidentially.
Personal data are processed in accordance with the applicable data protection legislation. Further information can be found in my Privacy Policy.
Where it is necessary for the performance of the assignment, data and documents may be processed using the service providers and technical systems described in the Privacy Policy.
12. Copyright and Rights of Use
Unless otherwise agreed, the client receives the rights of use in the translation necessary for the agreed contractual purpose once the agreed remuneration has been paid in full.
Any third-party rights in the source material remain unaffected.
The client is responsible for ensuring that they are entitled to provide the source material for translation and to use it for the intended purpose.
13. Right of Withdrawal for Consumers
Consumers may have a statutory right of withdrawal in the case of distance contracts or contracts concluded away from business premises.
Details of the right of withdrawal, the applicable period and the consequences of withdrawal are set out in the separate Right of Withdrawal information provided to consumers.
Where a consumer expressly requests that the service begin before the end of the withdrawal period, the statutory provisions concerning commencement of performance, compensation for services already provided and expiry of the right of withdrawal apply.
14. Consumer Dispute Resolution
I am neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
15. Applicable Law and Final Provisions
The law of the Federal Republic of Germany applies.
For consumers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice of law.
Where the client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be determined in accordance with the applicable statutory provisions.
Should an individual provision of these Terms & Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: August 2026
Language Note: This English version is provided for information purposes. In the event of any discrepancy between the German and English versions, the German version shall prevail.